The LongHornSurvey is a customer feedback program hosted via longhornsteakhouse.com, allowing guests to share their dining experiences. By completing the survey, customers can influence service improvements and receive rewards like sweepstakes entries. It’s quick, easy, and helps LongHorn maintain high-quality standards. Your voice directly shapes future visits and offerings.
LongHorn Steakhouse, renowned for its expertly crafted steaks and warm, Western-themed ambiance, values customer feedback to maintain and enhance its dining experience. To gather insights from its patrons, LongHorn offers the LongHornSurvey, accessible through its official website, longhornsteakhouse.com. This guide delves into the details of the survey, its benefits, and how you can participate.
What is the LongHornSurvey?
The LongHornSurvey is LongHorn Steakhouse’s official customer satisfaction survey, designed to collect feedback on various aspects of the dining experience. By participating, customers provide valuable insights into food quality, service, cleanliness, and overall satisfaction. This feedback enables LongHorn to make informed decisions to improve its offerings and customer service.
Why Participate in the LongHornSurvey?
Engaging in the LongHornSurvey offers several benefits:
- Influence Improvements: Your feedback directly impacts the enhancements made to menu items, service protocols, and overall dining ambiance.
- Exclusive Rewards: Participants are entered into a monthly sweepstakes for a chance to win one of five $100 Darden Restaurant gift cards, redeemable at any Darden-owned establishment, including LongHorn Steakhouse.
- Enhanced Dining Experience: By voicing your opinions, you contribute to creating a better dining environment for yourself and fellow patrons.
Eligibility Criteria
To participate in the LongHornSurvey, ensure you meet the following requirements:
- Age: Must be 18 years or older.
- Residency: Open to legal residents of the United States, Guam, Puerto Rico, or Canada (excluding Quebec).
- Language Proficiency: Ability to comprehend and respond in English or Spanish.
- Receipt Requirement: A recent LongHorn Steakhouse receipt with a survey invitation code is necessary for online participation.
- Employee Exclusion: Employees of LongHorn Steakhouse, Darden Restaurants, and their immediate families are not eligible.
- Entry Limit: One entry per person per month.
How to Participate in the LongHornSurvey
Follow these steps to complete the survey:
- Visit the Official Survey Website: Navigate to www.longhornsurvey.com.
- Select Language: Choose between English and Spanish to proceed.
- Enter Survey Code: Input the ID number from your receipt, along with the date and time of your visit.
- Answer Survey Questions: Provide honest feedback on various aspects of your dining experience, including food quality, service, and cleanliness.
- Provide Contact Information: Enter your name, email address, and phone number to enter the sweepstakes.
- Submit the Survey: Review your responses and submit the survey.
- Receive Confirmation: Upon submission, you’ll receive confirmation of your entry into the monthly sweepstakes.
Survey Questions Overview
The LongHornSurvey encompasses questions related to:
- Food Quality: Taste, temperature, and presentation of meals.
- Service Efficiency: Promptness, friendliness, and professionalism of staff.
- Restaurant Cleanliness: Cleanliness of dining areas, restrooms, and overall environment.
- Overall Satisfaction: General satisfaction with the dining experience.
- Likelihood to Return: Probability of revisiting and recommending LongHorn Steakhouse.
Rewards and Sweepstakes Details
Participants who complete the LongHornSurvey are entered into a monthly sweepstakes with the following details:
- Prize: One of five $100 Darden Restaurant gift cards.
- Redemption: Gift cards are valid at any Darden-owned restaurant, including LongHorn Steakhouse.
- Notification: Winners are notified via the contact information provided during the survey.
- Terms: Prizes are non-transferable and cannot be exchanged for cash.
Alternative Entry Methods
If you prefer not to participate online, you can enter the sweepstakes via mail:
- Mail-In Entry: Send a 3×5-inch card with your name, address, phone number, and email address to the specified address found in the official sweepstakes rules.
- No Purchase Necessary: Mail-in entries do not require a purchase or survey completion.
Tips for a Successful Survey Experience
- Timeliness: Complete the survey within seven days of your visit to ensure eligibility.
- Honesty: Provide genuine feedback to help LongHorn improve its services.
- Specificity: Mention specific details about your experience for more impactful feedback.
- Retention: Keep your receipt until you’ve completed the survey and received confirmation.
About LongHorn Steakhouse
Established in 1981 in Atlanta, Georgia, LongHorn Steakhouse has grown into a nationwide chain known for its high-quality steaks and inviting atmosphere. As a subsidiary of Darden Restaurants, LongHorn continues to prioritize customer satisfaction through initiatives like the LongHornSurvey.
Contact Information
For further assistance or inquiries:
- Phone: 1-800-793-4126
- Website: www.longhornsteakhouse.com
- Contact Form: Available on the official website under the “Contact Us” section.
LongHornSurvey.com On Social Media
Conclusion
Participating in the LongHornSurvey via longhornsteakhouse.com is a valuable opportunity to share your dining experiences and contribute to the continuous improvement of LongHorn Steakhouse. Your feedback not only helps enhance the quality of food and service but also offers you a chance to win a $100 gift card. Take a few minutes to complete the survey and make your voice heard.